Returns & Exchanges

At Playthings Miami, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return eligible items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the products in their original packaging, ensuring all tags are attached and the items are in unused condition.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.