Frequently Asked Questions
Everything you need to know about shopping with Playthings Miami.
What are your shipping options and delivery times?
We offer standard and expedited shipping across the United States. Standard orders typically arrive within 3-5 business days, while expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unopened packaging. Please note that for hygiene and safety reasons, certain personal items are final sale.
Is my packaging discreet?
Yes, privacy is our priority. All orders from Playthings Miami are shipped in plain, unmarked boxes or mailers with a generic return address to ensure total confidentiality.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products body-safe?
Absolutely. We curate our collection to include high-quality, body-safe materials such as medical-grade silicone, glass, and stainless steel to ensure the best experience for our customers.